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Return Policy

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1. Return Eligibility

We want you to be satisfied with your purchase. You may return unopened products within 30 days of delivery for a full refund.

To be eligible for a return:

  • The product must be unopened and in its original packaging
  • The return must be initiated within 30 days of delivery
  • You must have proof of purchase (order number or receipt)
  • The product must not be damaged due to misuse or negligence

2. Non-Returnable Items

The following items are not eligible for return:

  • Opened or used products
  • Products damaged due to misuse
  • Products without original packaging
  • Products returned after 30 days
  • Products purchased from unauthorized sellers

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact us at info@shroxxenvex.world or contact@shroxxenvex.world with your order number
  2. Provide reason for return
  3. Wait for return authorization and instructions
  4. Package the product securely in its original packaging
  5. Ship the product to the address provided

4. Return Shipping

Return shipping costs:

  • If the return is due to our error (wrong item, defective product), we will cover return shipping costs
  • If the return is for other reasons, you are responsible for return shipping costs
  • We recommend using a trackable shipping method

5. Refund Process

5.1 Processing Time

Once we receive your returned product:

  • We will inspect the product within 5 business days
  • If approved, refund will be processed within 10 business days
  • Refund will be issued to the original payment method

5.2 Refund Amount

You will receive a full refund of the product price, excluding original shipping costs (unless the return is due to our error).

6. Defective or Damaged Products

If you receive a defective or damaged product:

  • Contact us immediately within 7 days of delivery
  • Provide photos of the defect or damage
  • We will arrange for a replacement or full refund
  • We will cover all return shipping costs

7. Exchanges

We do not offer direct exchanges. If you wish to exchange a product:

  1. Return the original product following our return process
  2. Place a new order for the desired product

8. Late or Missing Refunds

If you haven't received your refund:

  • Check your bank account or payment method
  • Contact your bank or payment provider
  • Contact us if the issue persists

9. Right to Refuse Returns

We reserve the right to refuse returns that:

  • Do not meet our return eligibility criteria
  • Are returned after the 30-day period
  • Show signs of misuse or damage
  • Are not in original packaging

10. Contact Information

For return requests or questions about our Return Policy, please contact us:

Shroxxenvex
2378 Senter Rd
San Jose, CA 95112
United States

Email: info@shroxxenvex.world
Email: contact@shroxxenvex.world
Email: support@shroxxenvex.world
Email: help@shroxxenvex.world